If you're having problems with closed captions on any of Pioneer Public TV's channels, please notify us through one of the following means:
Call our main number at: 1-800-726-3178
Call during business hours Monday through Friday (9 a.m. to 4:30 p.m.) or leave a message in our reception and closed captioning mailbox by pressing "1" during the greeting.
Send an e-mail to firstname.lastname@example.org.
Send a Fax to 320-289-2634.
When you communicate your closed captioning problems through one of the methods detailed above, make sure to leave the details of the problems you're experiencing, tell us whether or not it's an issue requiring immediate attention and information on how to contact you like a phone number.
Quality of closed captions
All programming provided by Pioneer Public Television complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by Pioneer Public Television complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.
General questions, complaints and information about closed captioning on Pioneer Public TV can be directed to:
Station Manager, Director of Engineering/Operations
120 W. Schlieman Ave.
Appleton, Minn. 56208
Toll free 1-800-726-3178 ext. 206
Main 1-320-289-2622 ext. 206